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Frequently asked questions

  • Select a shoe size

  • How do I choose the right size ?

    The shoe size indicated on our website is always the manufacturer one. We try to indicate for most of our shoes and slippers a size and fit advice on the product page.

    If you are not sure about your size, you may contact us at the following email address : and we will help you choose the right size for you.

    You may also check out this specific webpage dedicated Select your size to help you for selecting the right size.

  • How do I order an item online ?

  • What are the shipping fees?

    For Metropolitan France, shipping fees are free for any purchase from 50 €. If your order is less than 50 €, then delivery fees would be 6 €.

    Delivery costs and times vary according to the delivery country and service chosen. You may simulate delivery fees, when processing your order.

    If you have not received a tracking number for your order after 3 business days, please contact our customer service

  • When my order would arrive ?

    If your order was placed from Monday to Friday it will be shipped the same day or the next business day. You will receive an e-mail confirmation once your order has shipped.

  • Payment options

  • Payment options

    Payment options vary according to the delivery country you selected. Once you chose the delivery country you want, payment options will be displayed automatically.

    • Banking transfer

    Here are all the references you need from our account:

    Account owner : LA BOTTE WEB
    BIC (Bank Identifier Code - Swift): PSSTFRPPLIL
    IBAN (International Bank Account Number): FR06 2004 1010 0513 4106 8C02 687
    Bank : LA BANQUE POSTALE centre de Lille 59900 LILLE CEDEX 9 - FRANCE
    • Paypal

    You can also pay via Paypal, our Eshop account is Would you please indicate your name as well as your order number for the transaction. For safety reasons, the name of the Paypal account holder and the name registered for the billing address should be the same.

  • Returns & exchanges

  • Return policy

    You can return items that do not suit you within 30 days of the date of receipt of your parcel. You need to return the items in their original packaging, we only accept returns when the shoes are in perfect condition. The customer is responsible for return fees. You may ask for a refund, an exchange or a credit note.

  • How do I return an item ?

    Please send your returned items, to the following address:

    BP 20057

    Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. You will received an email the day after we received your return.

  • Refund procedure

    If the conditions above are met and once the goods are received, checked and accepted by La Botte Chantilly, we will refund the returned products at the price charged including delivery fees, according to the payment option used initially.

  • Exchange procedure

    Email us at to check the products availability you want to receive for your exchange. Once products availability is checked and your exchange accepted, you may return your parcel to the following address:

    BP 20057

    The customer is responsible for return fees.

  • Customer account

  • How to sign in to your account ?

    Log in to your account is simple, just click on the button my account and indicate your name and your password. These information were sent to you by email when you ordered.

  • What should I do if I forgot my password ?

    If you forgot your password, a new code would automatically be allocated to you for your next order.

  • How can I change my personal information ?

    You may send us an email at to change the personal information registered in our account, or change them yourself when you would order next time.

  • How can I track my order ?

    To check your order status, you may click on my account and log in. If your parcel is already shipped, you may find your tracking number attached to the current order, or within the email that was sent to you.