Contact

Since 1890, La Botte Chantilly has been guiding you in your fashion choices with expertise and proximity. Our specialised advisors have in-depth knowledge of our collections of shoes, clothing, and accessories for women, men, and children.

Do you have a question about our products, your order, or would you like personalised advice? Our teams are at your disposal to offer you a tailor-made service that meets your requirements.

We are committed to responding to you as quickly as possible with solutions adapted to your needs.

Our dedicated services

Customer service

Hours: Monday to Friday from 9 AM to 5 PM

Phone: +33 3 20 55 34 80
eshop@la-botte.com

For any questions about your orders, returns, product advice, and general assistance.

Purchasing and partnerships

service-fournisseurs@la-botte.com

Are you a brand or a supplier? Contact our purchasing team to explore collaboration opportunities.

Careers

rh@la-botte.com

Join the La Botte Chantilly adventure! Send us your unsolicited application or apply for one of our job offers.

Manage your account

Access your customer area to view your orders, track your deliveries, manage your returns, and update your personal information.

My customer account

Find your La Botte Chantilly store

Discover our stores across France and benefit from the expertise of our advisors for a fitting and personalised recommendations.

Contact form

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    Frequently asked questions

    On the product page, you can check its availability in store by clicking on the ‘View available sizes in store‘ tab.

    If you need help, contact the store of your choice directly or call our customer service at +33 3 20 55 34 80. Our teams check stock in real time and can make a reservation for you.

    You have 30 days to return your order. Exchanges and returns are free in store or by post (mainland France). Consult our detailed conditions in our FAQ.

    Our in-store advisors are trained to assist you in your choices according to your body shape, style, and occasions. Contact us by email or phone for remote advice.

    Our experts can advise you on suitable care products for your shoes.

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